Payment Method
Customers can choose to pay by credit cards including VISA, MASTER via Paypal or Stripe payment gateway.
Payment on Paypal Account
Anyone with a Paypal account is able to transfer money via email by credit card or directly from bank account. You must have your Paypal account in advance when using Paypal as your preferred payment method. Please visit Paypal official website for details. Note: Products and deliveries are charged at Singapore Dollar.
“Cash On Delivery”
Unfortunately, “Cash On Delivery” is not available as a payment method for our products.
Delivery Fees
We recommend courier services for delivery of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request.
Please contact our Customer Service Representative by phone at 6273 3600 during office hours or by e-mail: info@veribel.com.sg
- Delivery fee at S$5 upon any purchase below S$200.
- Free basic delivery will be provided for all order sizes at S$200.00 and above.
Please note: We only provide delivery service within mainland Singapore. Delivery will be made within 3-5 working days.
Delivery
First-time Purchase Reminder
Order processing time may be slightly longer due to the payment verification process with the bank for security control and fraud protection reason. To review your order status, please simply login to “my account”.
Return Policy
We provide customers with “7-day stocks guaranteed warranty” (from the date of receipt), customer can contact us within 7 days after receiving the product if he/she found problems about the products and needed to be returned or changed.
Customer need to apply return or change of products through email within 7 days from the date of receipt.
- All customers need to pay all relevant delivery costs if the products are needed to be returned or changed.
- Gifts or premiums needed to be returned together with products when returned or changed.
- On-sale products, redemption products and gifts or premiums cannot be changed or returned.
- “7-day stock guaranteed warranty” is only applicable for internet purchase. Any purchases from VERiBEL clinics are not accepted to be returned or changed.
- All purchases from VERiBEL clinics cannot be returned or exchanged in our clinics.
If customers do not apply for changes or returns of products within 7 days (from the date of receipt), it means the transaction deal is closed, we will not have any legal responsibilities and will not arrange any stock changes or returns of products afterwards.
If customers received wrong products or quantity different from ordered, he/she can notify us through email within 7 days (from the date of receipt), our customer service representative will audit your order details. If proven to be our mistakes, we will arrange to change products ordered without any charges, any additional delivery charges or costs will be paid by us.
We will not accept change or return of any products which have been used or the packing of which has been damaged.
We assume customers know about the scents of fragrances or colours of products purchased. The photos on web are for reference only, the standard size and colour of products should follow products sold in VERiBEL Aesthetic Clinics.
We reserves the final rights on any purchase disputes or disagreements.
Non-Returnable items
- Our apology, but we DO NOT ACCEPT returns of certain products, including:
- Any product that has been opened or used (e.g. Plastic wraps or box being taken out).
- Any product that is not in its original condition, damaged, or missing parts.
- Any discount, clearance or sales product which has already stated non-returnable by VERiBEL Aesthetic Clinic.
- Any free gift product and samples.
- Any product that is purchased at VERiBEL Aesthetic Clinic.
- We hold absolute discretion in case of dispute.
Refund Policy
Please note that before providing a refund for any returned product we will first verify its condition. All non-returnable items will neither receive refund nor return to you.
We regret that we do not refund original delivery and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.
Refund Timeline
Refund will be issued to the same account holder and in the same form of payment originally used for purchase.
- Credit card (except UPOP) 4 to 6 weeks
- PayPal 2 to 3 weeks
- Cash refund is not available at present.
Undeliverable Orders
Occasionally, orders are returned to us as incorrect address, a PO Box, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.
When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original delivery fee, handling fee and re-stocking fee (equivalent to S$25 or 15% of the value of the product, whichever is the larger). We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged S$40* for resend delivery fee per parcel.
Note: Re-delivery fee is based on the original delivery method used for your purchase.
Cancellation of Order
Order cannot be canceled once the payment has been processed successfully.